Warranty clause
Warranty Clause [2009-03-24]
Our products are of top quality.
This warranty offer is as extra step to show you how much we care about our products!
1. We always send 2% free spare parts together with container when order reaches one full container for single model. Normally, this is enough for you to remain the products in good working conditions. If you need more spare parts, you can buy with us.
2. All products sold on UNIQUE include a 6-months parts warranty. It is valid after the date of arrival.
3. This 6-months warranty covers all parts necessary to remain product in working condition.
4. Warranty is only valid if a product has malfunction due to manufacturers defect. It does not cover user negligence, error, recklessness or damage during transportation.
5. Shipping fees are not included under this warranty policy; if a product needs to be parts services then the owner must pay for shipping fees.
6. Owner must contact UNIQUE prior to any warranty claim. Buyer must present evidence that the claimed products were bought with UNIQUE and the malfunction is due to manufacturer’s defect. All warranty claims must be authorized and accepted by UNIQUE in advance.
Very important: Please always provide us with enough photos when complaining about a visual defect of our products, in case of no photos, we are not responsible for errors, or omissions in sending spare parts.
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